Second Book

The Publisher

ISBN: 0831132752

Sustaining Continuous Innovation Through Problem Solving Stephen Armstrong
	Overview Continuous business transformation requires on-going Problem Solving and Process Management. This book leads the reader through - the different areas of change - the complete process management body of knowledge - and then shows how to improve the organization and the outcomes. This book has everything you will need. There is the practical step-by-step approach, the templates to guide the groups through the processes, and the measurements to keep the improvements on track. This approach works. And the book includes examples of how and where this has worked.
	Contents Description of why good process management is key to corporate business transformation. Explanation of how to implement a process management methodology, without the usual BS. Shows how to get everyone involved and committed to improving the processes. Guides the reader through the tried and tested, practical 17-step how to Problem Solving and Process Management methodology that can be used in any business environment. Gives examples of how the charts and documents are used at each step of the process. Holds a copy of all blank forms, tools, and training materials in the Appendix.
	To buy the book - In the USA? You can buy directly from Industrial Press - In Canada? You must buy through Nelson Thomson Learning at 1-800-268-2222 - Other Country? You can find your order points here.
	Other publications from AMGI, are available at our Bookstore