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This guide can be used for self-learning and also to conduct a workshop in your company. It answers questions such as:

• Why ISO 9000?
• What is the ISO 9000 structure?
• How do we achieve registration?

1. Introduction
2. ISO 9000-Series overview and structure
3. Business process management and ISO 9000 Quality System Integration
4. Interpretation of ISO 9000-Series clauses
5. Documentation requirements
6. ISO 9000-Series Quality System Registration process
7. Understanding ISO ClausesWorkshop Session and Feedback
8. Quality System Video
9. Lessons learned
10. Implementation planning
11. Appendices