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| HANDBOOKS |
BUSINESS TRANSFORMATION PROVEN APPROACH GUIDE
TABLE OF CONTENTS During the 1950s and 1960s, our most respected companies were manufacturers with names like General Motors, Ford, IBM, U.S. Steel, Boeing, G.E. Westinghouse, Caterpillar, and John Deere. In the Industrial Economy of the time, these companies epitomized good management and leading-edge practice. With the advent of the computer, these companies carried on their leadership tradition by being early adopters and aggressive investors in information technology (I/T). Our business processes must be absent of waste to allow the information systems to function optimally. Our organization structure must be aligned around the business process and not by department. Our culture must be adaptive to advanced information and automated systems.
This guide "Business Transformation Methodology" describes how we can do this. It
provides management with a frame of reference to view the business as an integrated enterprise. It identifies the various domains of change of a
business. It describes the phases of the project and the step-by-step tasks that need to be
conducted. It clearly identifies the deliverables and schedules. The following sections are included in this chapter:-
A. Executive summary
B. Background
C. Understanding the objectives
II The Organizational Approach
The purpose of this chapter is to specifically state the benefits of working with a structured organizational approach. The organizational structure and roles/responsibilities is illustrated in Section V. The full range of inter-related enterprise components that must be addressed in order to redesign the business processes and develop a clear and comprehensible business solution are represented by an in-house company core project team. The methods used to organize the program are discussed.
The following sections are included in this chapter:-
A. A multi-disciplinary team approach
B. A time efficient approach
C. An approach that involves high management and employee
participation
D. The key result / an actionable plan
E. The role of the consultant
F. The role of the project leader
G. The role of the steering committee H. The role of the project sponsor/authority III The Business Process Transformation Methodology This chapter presents a shared philosophy for and definition of Business Transformation. The blueprint for transformation is detailed and comprehensive. It identifies and assesses the impact of redesigned processes on the people, structure, information, culture, technology and physical infrastructure of the organization. "Business Process Transformation" is the process through which an organization is dramatically restructured in order to achieve greater cost-effectiveness, improved quality, enhanced customer service or a combination of all three. Existing assumptions governing the organization are challenged, paving the way for the radical redesign of how "the business" is conducted. This usually involves a fundamental reshaping of business philosophies, business processes, information technology, physical infrastructures, and reorientation of corporate values and culture. We define the phases of transformation.
The following sections are included in this chapter:-
A. Business Process Transformation: the philosophy and
commitment
B. Business Process Transformation: a definition
C. Business transformation is driven by a set of principles
D. The framework is comprehensive but flexible and able to
address different requirements
E. Case studies
IV Project Team Approach And
Work plans
This chapter presents the approach for conducting the work and outlines the detail workplans for each phase of business transformation. The project has been segmented into phases:
Phase 1: Business Transformation Strategy
Phase 2: Business Process Analysis
Phase 3: Business Redesign and Infrastructure Alignment
Phase 4: Continuous Process Improvement
Phase 1: Business Transformation Strategy B. Business
direction The key success factors that are paramount to the company achieving its objectives are identified at this point, as well as the associated measures of success. The organization will set transformation objectives for the transformation. We explain the objectives, approach, workplan and deliverables. C. Education The primary objective of this phase is to select and define at a high-level the existing processes or focus areas for future process re-design, and to identify key potential opportunities for transforming the organization. This allows the work to focus exclusively on areas of the organization that have the greatest impact on its ability to achieve the business and performance objectives identified in the Business Direction phase. It also allows for the initial conception and testing of business enablers. We explain objectives, approach, workplan and deliverables in this phase. Phase 3:
Business Redesign and Infrastructure Alignment The objective of this sub-phase is to analyze and design the new work processes as identified and directed in the business process analysis phase. The essence or main activity of this phase, the design of work processes, is conducted in a series of creative, thought provoking and challenging work sessions. All existing assumptions and ways of doing business are challenged. We explain objectives, approach, workplan, and deliverables of the sub-phase. B. Organization/Culture Domain C. Computer/Technology
Domain D. Information/Knowledge Domain The information domain is the relationship between knowledge, information data and how these are distributed throughout the enterprise. We explain objectives, approach workplan and deliverables in this phase. E. Physical
Infrastructure Domain F. Implementation planning and financing - the transition framework
G. Implementation
V. Project Team Approach and Project Management This section describes the organization of the proposed project team, and the qualifications and experience of each of its members. To conduct this project, a multi-disciplinary team should be formed with expertise in the following areas:
We explain objectives, approach workplan and deliverables in this phase. |
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